Terms of service
Terms and Conditions of Service
OVERVIEW
This website is operated by Audience Wonderland. Throughout the site, the terms “we,” “us,” and “our” refer to Audience Wonderland. Audience Wonderland offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy below.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY].
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Audience Wonderland, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Audience Wonderland and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. By continuing to use our services after any modifications to these Terms of Service, you indicate your acceptance of the updated terms.
SECTION 20 - FORCE MAJEURE
Audience Wonderland shall not be liable for any failure or delay in performing its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, acts of God, war, government actions, cyberattacks, supply chain disruptions, or technical failures from third-party providers. These circumstances do not relieve the user of payment obligations for completed purchases or subscriptions.
SECTION 21 - CANCELLATION POLICY
Cancellation Agreement and Processing Fee
By placing an order or pre-order on our website, you confirm that you have read and agree to our Terms and Conditions and Privacy Policy. All sales of digital products, including LUMEN Impra licenses and app subscriptions, are final and non-refundable, except where required by applicable law.
For all eligible refunds or cancellations, a non-refundable processing fee of 5% of the total order amount will be applied, except where prohibited by law. This fee covers administrative costs and will be automatically deducted from the refund issued to you. By completing a purchase, you acknowledge and accept these terms.
SECTION 22 - RETURN POLICY
We accept returns within 14 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received, including all tags. A receipt or proof of purchase is required for all returns. To initiate a return, you must first contact support@audiencewonderland.com for approval. If your return is approved, we will provide a return shipping label and instructions on how to send your package. All returns must be sent to Suite C, 14325 N 79th St. Scottsdale, 85260 United States. Returns sent without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products, and LUMEN Pro memberships. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Please note that while you will receive a full refund for the returned items, you are responsible for the direct cost of return shipping to our facility in the United States.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that bank or credit card processing times may vary. If you have not received your refund after 15 business days, please contact us at support@audiencewonderland.com.
SECTION 23 - WARRANTY
New items purchased through our store are covered by a non-transferrable, one-year warranty from the date of delivery. This warranty covers defects in materials and workmanship. It does not cover items that have been tampered with or damaged by misuse, negligence, or accidents.
Items purchased under the AWP Certified line are covered by a non-transferrable, six-month warranty from the date of delivery, on the same terms above, in place of the one-year warranty.
SECTION 24 - REPLACEMENT POLICY
In the event that an item covered under our warranty is found to be defective. The owner is responsible for the postage cost to ship the defective item back to us with tracking. We will provide a free replacement and provide free shipping for the new item. All claims must be submitted within the warranty period.
SECTION 25 - SHIPPING POLICY
We aim for timely delivery. Shipping rates are based on item weight, dimensions, and destination, shown at checkout. Estimated delivery times may vary. Once shipped, you’ll receive a confirmation email with tracking. For shipping delays or issues in transit, please contact the carrier directly. International shipments may incur customs duties/taxes, which are the recipient’s responsibility. If your order is lost or arrives damaged, contact us for assistance with a replacement or refund.
SECTION 26 - PRE-ORDERS AND FULFILLMENT
General Pre-Orders When you purchase a pre-order, you are securing an out-of-stock or soon-to-be-available product that is not yet in our physical inventory. To secure your place in the fulfillment queue, we collect the full payment at the time of checkout.
Fulfillment Timelines and Processing All provided shipping dates or delivery windows (such as "5 to 6 weeks") for pre-order items are estimates only. While we strive to meet these timelines, they remain subject to change based on total order volume, production capacity, and logistical factors. We process, pack, and ship all pre-orders strictly in the sequence that the purchases are received. By completing a pre-order, you acknowledge and accept that your estimated fulfillment timeline may be extended during high-volume release events.
Promotional Pricing and Discounts Pre-order events may feature special introductory pricing or bundled rates. Due to the heavily discounted nature of these introductory rates, promotional pre-order pricing cannot be combined with any other offers, loyalty points, coupon codes, store credits, or existing discounts.
Cancellations on Pre-Orders If you choose to cancel a pre-order before it has been shipped, your refund will be subject to the standard non-refundable 5% processing fee, except where prohibited by law, as outlined in SECTION 21 (Cancellation Policy). This fee covers administrative and merchant processing costs.
SECTION 27 - PROMOTIONS, DISCOUNTS, AND SALES
General Promotion Terms From time to time, we may offer promotional discount codes, bundle offers, or site-wide sales. All promotions are subject to availability and are valid only while supplies last. We reserve the right to modify, extend, or terminate any promotion, discount, or sale at any time without prior notice.
Discount Stacking and Limitations Unless explicitly stated otherwise, promotional codes, sale prices, store credit and discounts cannot be combined or "stacked" with any other offers, loyalty points, store credits, or existing markdowns. Only one discount code may be applied per order. Discounts cannot be applied retroactively to previous purchases made before the start of a promotion.
Bundle Pricing If a discount is provided for purchasing multiple items together (a "Bundle"), the return or cancellation of any single item within that bundle will void the bundle discount. In the event of a partial return, your refund will be adjusted to reflect the full retail price of the items you choose to keep.
Errors and Glitches In the event of a typographical error, technical glitch, or pricing mistake that results in an unintended discount, Audience Wonderland reserves the right to cancel any orders placed using the erroneous pricing or discount code.
SECTION 28- IN-APP PURCHASES
Purchases and Access
Certain features of the LUMEN Impra application, including upgrades and add-ons, are made available for purchase within the application ("In-App Purchases"). Each In-App Purchase is a one-time transaction processed at the time of purchase and grants access to the corresponding feature, tied to the account and device used to complete the transaction.
Refunds
All In-App Purchases are final. Audience Wonderland does not offer refunds, credits, or exchanges for In-App Purchases, including for unused or partially used features, except as required by applicable law. This policy reflects, in part, that Audience Wonderland incurs non-refundable third-party licensing costs upon activation of certain In-App Purchases, which are not recoverable once a purchase is completed.
Where an In-App Purchase is completed through the Apple App Store or Google Play, that purchase is additionally subject to the refund policies of the applicable platform, which are administered solely by Apple Inc. or Google LLC and are outside the control of Audience Wonderland.
Transferability
In-App Purchases are non-transferable. Access granted by an In-App Purchase is limited to the account and device on which it was made and may not be shared, sold, gifted, or otherwise transferred to any other person or account.
Modifications
Audience Wonderland reserves the right to modify the pricing, availability, or functionality of any In-App Purchase at its sole discretion. Material changes affecting In-App Purchases already made will be communicated to affected users in advance where reasonably practicable.
SECTION 29 - AWP EXCHANGE, AWP SWAP & AWP CERTIFIED
Overview
Audience Wonderland offers two trade-in programs: AWP Exchange, for customers trading in previously purchased Audience Wonderland hardware, and AWP Swap, for new customers trading in a competitor device. Devices accepted through AWP Exchange are inspected and, where approved for resale, listed under the AWP Certified label with a six-month warranty. Devices accepted through AWP Swap are not resold and are disposed of by Audience Wonderland. By submitting a device to AWP Exchange or AWP Swap, you agree to the terms of this section in addition to the general Terms of Service.
Eligibility
AWP Exchange — Participation is open to any customer trading in an Audience Wonderland product that is (i) less than eighteen months old at the time of submission, and (ii) currently listed as an eligible product under this program, of which they are the original purchaser, as verified against Audience Wonderland's own sales records. The list of eligible products is determined and updated by Audience Wonderland at its sole discretion and may change at any time without notice. Devices acquired secondhand are not eligible.
AWP Swap —AWP Swap is available only to new customers. A new customer is a customer who has never made a purchase from Audience Wonderland and whose first purchase from Audience Wonderland occurs on or after September 18, 2026. Eligible new customers may trade in one competitor device. Each device submitted must be currently listed as an eligible product under this program. The list of eligible competitor products is determined and updated by Audience Wonderland at its sole discretion and may change at any time without notice. A device not currently listed may still be considered for submission at Audience Wonderland's sole discretion; customers may contact support@audiencewonderland.com to inquire.
Under either program, by submitting a device you represent that you are its legal owner and that it is not stolen, counterfeit, or subject to any outstanding finance or lease agreement. Audience Wonderland reserves the right to refuse any trade-in submission, under either program, at its sole discretion.
Accepted Devices and Condition
AWP Exchange — Devices must be less than eighteen months old at the time of submission. Devices older than eighteen months are not accepted under any condition. Fully functional, undamaged devices submitted with all original accessories and original packaging qualify for the highest trade-in rate. Devices missing accessories or packaging, or showing wear that would prevent resale in standard condition, may qualify for a reduced credit or may be declined, at Audience Wonderland's discretion. Damaged or non-functional devices are not accepted.
AWP Swap — Competitor devices are accepted in any condition, including damaged or non-functional devices, provided the device is a currently eligible product under this program.
Condition Grading
Trade-in credit is determined according to a two-tier condition scale, assessed by Audience Wonderland upon inspection.
Tier 1 — the device is fully functional, resellable with only minor cosmetic wear and tear, and holds a reasonable battery charge relative to its original specification. Devices meeting Tier 1 qualify for the full published trade-in rate.
Tier 2 — the device is missing one or more important or costly accessories, shows significant signs of use, or has a battery that operates at 60% or less of the battery life listed for its equivalent model on Audience Wonderland's website. Devices meeting Tier 2 qualify for a reduced trade-in rate of 30% of the full rate.
Audience Wonderland determines tier placement at its sole discretion based on physical inspection, regardless of the condition reported during online submission.
Trade-In Process and Credit Determination
Approved trade-in credit is issued as a single-use discount code applied toward a purchase from Audience Wonderland's store. The code is valid for thirty days from the date of issuance, unless a longer period is specified under a separate promotion.
For AWP Swap, if the value of a trade-in discount code equals or exceeds the total of the order in which it is redeemed, the discount is limited to no more than 80% of the order's pre-discount total, and the customer must pay the remaining balance. Any unused portion of the code is forfeited and will not be reissued. A customer may avoid this limit by adding to their order so that its total exceeds the value of the code, allowing the full code to be redeemed.
Trade-in credit cannot be combined with sales, other discount codes, free shipping offers, store credit, loyalty points, or any other promotional offer. The full value of a discount code must be applied within a single transaction; if the transaction total is less than the value of the code, the remaining balance is forfeited and will not be issued as a new code, store credit, or in any other form. Trade-in credit has no cash value at any point and cannot be exchanged, refunded, or redeemed for cash. If the discount code is not used within its valid period, it is forfeited and will not be reissued.
Finality of Trade-In
Once a device has been accepted under AWP Exchange or AWP Swap and its corresponding discount code issued, the transaction is final. Ownership of the device transfers to Audience Wonderland, and the device will not be returned to you under any circumstances — including in the event of a later return on the purchase made using the discount. This applies regardless of whether the device is subsequently resold under the AWP Certified label or disposed of.
Shipping and Risk
You are responsible for the cost and method of shipping your device to Audience Wonderland. Audience Wonderland is not responsible for devices lost or damaged in transit, or for any duties, taxes, or shipping fees incurred on your device. Where Audience Wonderland incurs any such fees, it reserves the right to deduct them, along with any applicable processing costs, from the credit issued.
Declined or Unclaimed Devices
If a device is declined, whether outright or because you decline a revised credit offer, return shipping is your responsibility, and Audience Wonderland is not liable for loss or damage to devices in return transit. If return shipping is not arranged or paid within fourteen days of a decline notice, the device will be treated as abandoned and may be recycled or added to Audience Wonderland's inventory.
Trade-In Limits and Fraud Prevention
AWP Exchange — A customer may complete no more than three trade-in transactions under this program in any rolling twelve-month period.
AWP Swap —AWP Swap is available only to new customers, as defined in the Eligibility section above. A new customer may trade in no more than one competitor device under this program.
Each submission, under either program, is subject to verification that the customer meets the eligibility requirements above. Audience Wonderland may decline any submission it cannot verify, and reserves the right to refuse, delay, or reverse any transaction it determines, in its sole discretion, to be fraudulent, made in bad faith, or in violation of these terms. Audience Wonderland may cooperate with law enforcement where fraudulent activity is suspected.
Returns on Purchases Made With Trade-In Discount
If you return an item purchased using a trade-in discount code, the value of that discount is not refunded in cash and is not reissued as store credit. Instead, Audience Wonderland will issue a new discount code for the equivalent value, valid for seven days from the date of issuance. This replacement code cannot be extended and will be forfeited if unused within that period.
General
Audience Wonderland may amend these terms at any time; the version in effect at the time of a trade-in submission governs that transaction. Audience Wonderland may modify, suspend, or discontinue these programs, or their acceptance of any specific device, at any time without prior notice. These terms apply in addition to Audience Wonderland's general Terms of Service; where a direct conflict exists on a matter specific to trade-in transactions, these terms control. Nothing in this section limits any statutory right you may hold under applicable consumer protection law. Audience Wonderland's failure to enforce any provision of this section does not waive its right to enforce that provision, or any other, at a later time.
SECTION 30 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@audiencewonderland.com. Our contact information is posted below:
CFMS LLC
Suite C, 14325 N 79th St. Scottsdale,
85260 United States, Phone: 9492753272, Registration No.: